Suum Customers Terms & Conditions:

Welcome to SUUM Market Place.

By accessing or using our marketplace, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchases.

1. General Information
SUUM is an online marketplace where customers can purchase a variety of products. We are committed to providing a seamless shopping experience and ensuring your satisfaction with your purchases.
2. Order Processing and Shipping
Once you place an order, our team will process it and aim to ship within 2-3 business days.
Shipping times may vary depending on location and other factors. Delivery estimates are provided at checkout but are not guaranteed.
You will receive an email notification once your order has been shipped.
3. Refund and Exchange Policy
Refunds: We do not offer refunds for orders unless the item is damaged, broken, or if you received an incorrect item by mistake. In such cases, you can submit a refund or exchange request within 7 days of receiving your order.
To initiate a refund or exchange, please contact our customer service team with relevant details (e.g., photos of the damaged item, incorrect item received, etc.).
Refund Process: If eligible, refunds will be processed within 7 days after your request has been approved.
Exchanges: We offer exchanges for damaged, broken, or incorrectly sent items. Please contact customer service for exchange instructions.
4. Customer Information and Privacy
When you make a purchase, we collect personal information such as your name, email address, shipping address, and payment details. This information is used exclusively to process and fulfill your orders.
We take your privacy seriously and will never share, sell, or disclose your personal information to third parties unless required by law. For more details, please review our Privacy Policy.
5. Intellectual Property
All content on our marketplace, including text, images, logos, and trademarks, is the property of SUUM and is protected by copyright and intellectual property laws. You may not use any of our content without permission.
6. Prohibited Activities
You agree not to engage in any unlawful or prohibited activity, including fraud, misrepresentation, or any conduct that could damage the reputation of SUUM.
We reserve the right to suspend or terminate your account if you violate any of these terms.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of our marketplace or the purchase of products.
Our liability is limited to the amount you paid for the item in question.
8. Amendments to Terms and Conditions
We may update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.
9. Governing Law
These Terms and Conditions are governed by the laws of Jordan, and any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Jordan.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: support@suum.tech

Thank you for shopping with SUUM.